Shipping Policy

Nest Women

Last Updated: October 23, 2026

1. Order Processing Time

At Nest Women, we take care to prepare and pack every order before dispatch.

Processing times may vary depending on the product, order volume, and customization requirements. Handmade and made-to-order jackets may require additional preparation time.

The estimated processing time will be communicated on the product page or in your order confirmation.

2. Shipping Origin

Orders are shipped from Germany where indicated in the relevant product or shipping information.

The shipping origin and delivery arrangements may vary depending on the product and shipping method selected. Please review the shipping details provided at checkout before placing your order.

3. Estimated Delivery Times

Delivery times depend on the destination, shipping service, customs processing, and carrier operations.

Any delivery timeframe shown on our website or communicated in your order confirmation is an estimate, not a guaranteed delivery date, unless expressly stated otherwise.

We will do our best to dispatch orders promptly and help customers resolve delivery issues.

4. Shipping Costs and Customs Charges

Available shipping methods and shipping costs will be displayed at checkout where applicable.

Any customs duties, import taxes, or other delivery charges will be handled according to the shipping method selected and the terms communicated at checkout.

Where a duty-paid shipping service is offered, applicable import duties and taxes are handled under that service's arrangements. Please check your order details for the specific shipping terms that apply.

5. Order Tracking

When tracking is available, we will provide tracking information after your order has been dispatched.

Tracking updates may take some time to appear. If your tracking information has not updated or your parcel appears delayed, please contact us and we will do our best to assist.

6. Delivery Delays

Although we work to deliver orders as promptly as possible, delays may occur due to customs clearance, carrier operations, weather conditions, public holidays, or other circumstances beyond our reasonable control.

If your order is delayed, please contact us so we can review the tracking information and help you with the next steps.

Nothing in this policy removes any delivery or refund rights you may have under applicable consumer law.

7. Incorrect Shipping Information

Customers are responsible for providing a complete and accurate delivery address when placing an order.

If you notice an error in your address, contact us as soon as possible. We cannot guarantee that address changes can be made after an order has been processed or dispatched.

If a parcel is returned because of an incorrect or incomplete address, we will contact you to discuss the available options. Any additional shipping charges will be handled in accordance with applicable law and the circumstances of the delivery.

8. Lost or Damaged Parcels

If your parcel appears to be lost or arrives damaged, please contact us with your order number and any relevant photos or tracking information.

We will work with the shipping carrier to investigate and determine the appropriate next steps in accordance with applicable law.

Thank you for shopping with Nest Women.