Refund and Returns Policy – Nest Women

At Nest Women, we want you to feel confident and happy with your purchase. We take pride in our leather jackets and carefully selected designs. If your order does not meet your expectations, please review our refund and returns policy below.

1. 14-Day Return Policy

Eligible standard, non-personalized items may be returned within 14 days of delivery, subject to applicable consumer laws.

To request a return, please contact us at [your customer service email] with your order number and reason for the return. We will provide instructions for the return process.

2. Return Conditions

To help us process your return, please ensure that:

• The item is unworn, unused, and in its original condition.

• All original tags and packaging are included, where applicable.

• The item has no stains, damage, alterations, or signs of use beyond what is necessary to inspect it.

• You contact us before sending the item back.

Please do not send a return without contacting our customer service team first.

3. Custom-Made and Personalized Orders

At Nest Women, some jackets can be made according to a customer's requested measurements, colors, materials, or design preferences.

Under applicable consumer laws, genuinely custom-made or clearly personalized products may be exempt from the standard 14-day change-of-mind withdrawal right.

However, this does not remove your legal rights if an item is defective, damaged, incorrectly made, or not as agreed.

Please contact us if you have a concern about a custom order.

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.

Include the following information:

• Your order number

• A brief description of the issue

• Clear photographs of the item and any damage, if applicable

We will review your concern and work with you toward an appropriate solution, such as a replacement, repair, or refund, in accordance with applicable law.

5. Return Shipping Costs

For eligible change-of-mind returns, customers are responsible for direct return shipping costs where permitted by law and where this responsibility was properly disclosed before purchase.

If an item is defective, damaged, or incorrectly supplied, please contact us for return instructions. We will handle the matter in accordance with applicable consumer protection laws.

We recommend using a tracked shipping service and keeping your proof of postage.

6. Refund Processing

Once your returned item has been received and checked, we will notify you about the status of your refund.

Approved refunds will be issued to your original payment method, unless otherwise agreed where legally permitted.

Where statutory withdrawal rights apply, refunds will be processed within the legally required timeframe. We may be entitled to withhold reimbursement until we receive the goods back or you provide evidence that they have been sent back, whichever occurs first, as permitted by law.

Your bank or payment provider may require additional time to display the refunded amount.

7. Exchanges and Size Assistance

If you need help choosing the right size before ordering, please contact us. We recommend reviewing the size chart and comparing the measurements with a jacket you already own.

Exchanges may be arranged subject to product availability and applicable consumer rights. Please contact us before returning an item for an exchange.

8. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

We will do our best to help if the order has not yet entered production or been dispatched. Cancellation rights for online purchases remain subject to applicable law, including any exceptions for qualifying custom-made or personalized goods.

9. Contact Us

If you have questions about a return, refund, or order, please contact:

Nest Women Customer Support

Nest Women – Crafted for Your Style.